Last Updated: 16 February 2024
Hi from Nook!
At Nook, our Service Fee is a small charge designed to sustain and improve the quality of our platform. This fee contributes to the ongoing development of Nook, ensuring a seamless and secure experience for both Hosts and Roommates. It covers the costs associated with maintaining our website, mobile application development, offering customer support, and continuously enhancing our services.
The Service Fee is applicable to both Hosts and Roommates. It is a nominal charge that enables us to provide a reliable platform for connecting users, facilitating bookings, and ensuring a positive living experience.
The Service Fee is collected automatically during the booking process. It is transparently displayed before finalizing the reservation, allowing users to review the charges associated with their booking.
Please continue to read the details about this Service Policy, and thank you for choosing Nook.
Fee Structure
Host's Service Fee
We charge Hosts a flat 2% fee based on the booking subtotal, which includes the daily/weekly/monthly rate and any applicable cleaning fees (excluding taxes and payment method charges). This fee is deducted automatically from the Host's payout.
Roommate's Service Fee
For Roommates, we charge a flat 10% of total reservation fee for each roommate. The amount of charge may differ for each roommate depending on the duration of stay.
Cross-currency Bookings
In cases where Roommates pay using a currency different from the one set by the Host, our fees are adjusted to align with the value we provide our users. This may result in an addition of 1% charge from the booking subtotal for cross-currency transactions.
Visibility of the Roommate's Service Fee
The Roommate Service Fee is transparently displayed during the checkout process before finalizing the booking. This ensures that Roommates are aware of the associated charges and can make informed decisions.
Modifications to This Service Fee Policy
Updates
We may update this Service Fee Policy periodically. We will notify you of any material changes by posting the updated guidelines on Nook or through other communication channels and update the “Last Updated” date at the top of this page. If you disagree with the revised Service Fee Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Service Fee Policy becomes effective, your continued access to or use of the Application will be subject to the revised Service Fee Policy.
Effective Dates
The effective date of the most recent version of the Service Fee Policy will be displayed at the top of the page at the “Last Updated” section.
Definition
Terms not defined in this Service Fee Policy carry the same meaning as those outlined in our Terms of Use ("Terms").
Thank you for trusting Nook and joining us in this vibrant community. If you have any questions or concerns about this Service Fee Policy, please contact us at [support@nookapp.io].
