1. Acceptance of Terms
By accessing or using Nook's lead generation platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our Service.
2. Description of Service
Nook provides an AI-powered lead generation platform that aggregates and delivers rental property leads to real estate agents and property professionals ("Users"). Our Service includes:
- Automated lead collection from public sources
- AI-powered lead analysis and scoring
- Lead delivery via Whatsapp, email, and platform dashboard
- Customer relationship management (CRM) tools
- Data analytics and reporting
3. User Account and Registration
3.1 Account Creation
- Users must provide accurate, current, and complete information
- Users must be at least 18 years old
- One account per user/business entity
- Users are responsible for maintaining account security
3.2 Account Responsibility
- Keep login credentials confidential
- Notify us immediately of unauthorized access
- Ensure all account information remains current
- Comply with all applicable laws and regulations
4. Subscription and Payment
4.1 Subscription Plans
- Starter Plan: $20/month - 5 leads daily, basic features
- Professional Plan: $35/month - 10 leads daily, advanced features
- Plans automatically renew unless cancelled
4.2 Payment Terms
- Payments processed monthly in advance through PT. Midtrans
- All fees are non-refundable except as required by law
- Price changes require 30 days advance notice
- Failed payments may result in service suspension
- Payment methods and processing governed by Midtrans terms
4.3 Free Trial
- 14-day free trial for new users
- No credit card required for trial activation
- Manual upgrade to paid plan required after trial expires
- Trial terms may change without notice
5. Use of Service
5.1 Permitted Use
- Personal or business use for legitimate real estate activities
- Following up on provided leads professionally
- Using CRM features for business management
- Sharing leads within your authorized team
5.2 Prohibited Use
You may NOT:
- Resell or redistribute leads to third parties
- Use automated systems to access our platform
- Share account credentials with unauthorized users
- Attempt to reverse engineer our technology
- Use the Service for illegal activities
- Spam or harass leads or other users
- Violate any applicable privacy laws
6. Lead Quality and Delivery
6.1 Lead Sources
- Leads are collected from publicly available sources
- We do not guarantee lead accuracy or validity
- Lead quality may vary based on source availability
- Duplicate leads may occasionally occur, but we strive to minimize them
6.2 Delivery Commitment
- Target delivery: 5 leads daily (Starter), 10 leads daily (Professional)
- Delivery may vary based on market conditions
- No guarantee of specific lead types or quality
- Service may be temporarily unavailable due to technical issues
6.3 Lead Usage
- Leads are for your use only, not for resale
- You must comply with all applicable contact laws
- Respect lead preferences and privacy
- Professional conduct required in all communications
7. Data and Privacy
7.1 Data Collection
- We collect public information only
- User data handled according to Privacy Policy
- Lead data provided "as is" from public sources
- We implement reasonable security measures
7.2 Data Usage
- Lead data provided for your business use
- We may analyze usage patterns to improve service
- Anonymized data may be used for platform improvement
- User data not sold to third parties
7.3 Data Retention
- User account data retained during active subscription
- Lead data may be retained for service improvement
- Users may request data deletion upon account termination
- Some data retention required for legal compliance
8. Intellectual Property
8.1 Nook Ownership
- Platform, technology, and algorithms owned by Nook
- Trademarks and branding materials protected
- User interface and design elements proprietary
- Users receive limited license to use platform only
8.2 User Content
- Users retain ownership of their uploaded content
- Users grant Nook license to use content for service provision
- Users responsible for ensuring content rights
- Nook may remove inappropriate content
9. Disclaimers and Limitations
9.1 Service Disclaimers
- Service provided "as is" without warranties
- No guarantee of lead quality, accuracy, or availability
- No guarantee of business results or success
- Technical issues may cause service interruptions
9.2 Limitation of Liability
- Nook's liability limited to subscription fees paid
- No liability for indirect, consequential, or special damages
- No liability for lost profits or business opportunities
- User assumes all risks of lead follow-up activities
9.3 Force Majeure
- Not liable for delays due to circumstances beyond our control
- Includes technical failures, natural disasters, regulatory changes
- Service credits may be provided at our discretion
10. Termination
10.1 User Termination
- Users may cancel subscription at any time
- Cancellation effective at end of current billing period
- No refunds for partial subscription periods
- Data may be retained as specified in Privacy Policy
10.2 Nook Termination
- We may terminate accounts for Terms violations
- Immediate termination for illegal activities
- 30 days notice for non-payment termination
- No refunds upon termination for cause
10.3 Effect of Termination
- Access to Service immediately discontinued
- User data may be deleted after reasonable period
- Certain provisions survive termination
- Outstanding payments remain due
11. Compliance and Legal
11.1 User Compliance
- Users must comply with all applicable laws
- Including privacy laws, anti-spam regulations, real estate laws
- Users responsible for obtaining necessary licenses
- International users must comply with local regulations
11.2 Platform Compliance
- We implement reasonable measures for legal compliance
- Users must report suspected violations
- We cooperate with law enforcement as required
- Service may be modified to maintain compliance
12. Modifications
12.1 Modification of Terms
- Terms may be updated periodically
- Material changes require 30 days notice
- Continued use constitutes acceptance
- Users may terminate if they disagree with changes
12.2 Service Changes
- Features may be added, modified, or removed
- Pricing changes require advance notice
- Service improvements implemented regularly
- Legacy features may be discontinued with notice
13. Dispute Resolution
13.1 Governing Law
- Terms governed by laws of Indonesia
- Disputes resolved in courts of Indonesia
- Users consent to jurisdiction and venue
- Indonesian law applies for Indonesian users
13.2 Resolution Process
- Direct negotiation preferred for disputes
- Mediation available for unresolved issues
- Arbitration may be required for certain disputes
- Class action waiver where legally permitted
14. General Provisions
14.1 Entire Agreement
- These Terms constitute complete agreement
- Supersede all prior agreements and understandings
- Only written modifications accepted
- Invalid provisions do not affect remainder
14.2 Assignment
- Users may not assign rights without consent
- Nook may assign rights in connection with business transfer
- Terms bind successors and assigns
- Assignment does not relieve original obligations
14.3 Waiver
- Failure to enforce provision not a waiver
- Waivers must be in writing
- Single waiver does not waive future rights
- All rights reserved unless explicitly waived
15. Contact Information
If you have any questions about these terms and conditions, please contact us at:
PT. Nook Digital Ventures
Email: info@nook.com
Address: Paramount Land Serpong, Plaza Times Square Unit 81728 Lt 2-4, Medang, Kec. Pagedangan, Kabupaten Tangerang, Banten 15334
Last updated: 16 July 2025
The terms and conditions are effective as of the date of publication and apply to all users of the Nook service.